Last updated: November 2, 2026
HANDLE Global ("HANDLE," "we,""us," or "our") respects your privacy. This policy explainswhat personal information we collect, how we use it, who we share it with, andthe choices you have. It applies when you visit handleglobal.com, contact us,attend our events, receive our emails, or buy through the HANDLE Marketplace.
This policy doesn't cover data our health system customersload into the CCM® platform. That data is governed by each customer's agreementwith HANDLE.
Questions? Email us at contact@handleglobal.com.
The short version
• We collect what you give us (like your name,work email, and job title) and some technical data automatically when you visitour site.
• We use it to run our services, respond to you,send you updates you can opt out of, and improve our site.
• We don't sell your personal information.
• We share it only with service providers who helpus operate, or when the law requires it.
• We don't collect sensitive personal information,and our services aren't meant for anyone under 18.
• You can ask to see, correct, or delete yourinformation at any time.
1. Information we collect
Information you give us
We collect information you choose to share when you fill outa form, request a demo, subscribe to our newsletter, register for an event,place a Marketplace order, or otherwise contact us. Depending on how youinteract with us, this may include:
• Name, work email, and phone number
• Company or health system name and job title
• Account login details, like a username and password
• Order details for Marketplace purchases, like items,shipping address, and billing contact
• Your communication preferences and anything you includein a message to us
We don't ask for or process sensitive personal information,like health information, Social Security numbers, or financial account numbers.If you pay for a Marketplace order by card, your card details are handled by athird-party payment processor and aren't stored by HANDLE.
Information we collect automatically
When you visit our website, we and our service providersautomatically collect some technical information, including:
• IP address and approximate location (city or region,based on your IP address)
• Browser type, device type, and operating system
• Pages you view, links you click, the site that referredyou, and the date and time of your visit
• Error and performance logs
This information doesn't directly identify you. We collectit mostly through cookies and similar technologies, described in Section 4.
Information from other sources
We may receive business contact information from eventorganizers, channel partners, and professional networks like LinkedIn whenyou've interacted with HANDLE there.
2. How we use information
We use personal information only when we have a valid reasonto. That includes:
• Providing our services. Setting up and managingaccounts, fulfilling Marketplace orders, and delivering what you've asked for.
• Responding to you. Answering questions,scheduling demos and meetings, and providing support.
• Sending updates. Sharing product news, ourcustomer newsletter, event invitations, and other content, in line with yourpreferences. You can unsubscribe at any time.
• Improving our site and services. Understandinghow people use our website and measuring how our content and campaigns perform.
• Keeping things secure. Monitoring for fraud,abuse, and security issues.
• Sharing testimonials. Publishing customer quotesor stories, only with the permission of the person quoted.
• Meeting legal obligations. Complying with thelaw, responding to lawful requests, and protecting our legal rights.
We may also use your information for other purposes if yougive us permission.
3. How we share information
We don't sell personal information, and we haven't in thepast 12 months. We share it only in these situations:
• Service providers. Companies that help us runour business, such as website hosting, email and marketing automation,analytics, customer relationship management, and payment processing. They canuse your information only to provide services to us, under written contracts thatrequire them to protect it.
• Business partners. When you ask about a solutionwe offer with a partner, we may share your contact details with that partner sothey can respond.
• Business transfers. If HANDLE is involved in amerger, acquisition, financing, or sale of assets, your information may betransferred as part of that deal.
• Legal reasons. When required by law, or when webelieve it's necessary to protect the rights, safety, or property of HANDLE,our customers, or others.
• With your consent. In any other situation whereyou've told us it's okay.
4. Cookies and tracking
We use cookies and similar technologies, like pixels and webbeacons, to keep our site working, remember your preferences, and understandhow visitors use the site. Some are set by our service providers, such as ouranalytics and marketing tools.
Most browsers let you block or delete cookies. If you do,some parts of our site may not work as expected.
5. How long we keep information
We keep personal information only as long as we need it forthe purposes in this policy, or as long as the law requires (for example, fortax and accounting records). When we no longer need it, we delete or anonymizeit. If that isn't possible right away, such as with data in backups, we storeit securely and keep it out of use until it can be deleted.
6. How we protect information
We use reasonable technical and organizational safeguards toprotect personal information. No method of transmitting or storing data onlineis completely secure, though, so we can't guarantee absolute security. Pleaseuse our services from a secure environment.
7. Children's privacy
Our services are built for businesses and aren't meant foranyone under 18. We don't knowingly collect personal information from children.If we learn we have, we'll delete it. If you think we may have collectedinformation from a child, email contact@handleglobal.com.
8. Your privacy rights
Depending on where you live, you may have the right to:
• Know and access the personal information we haveabout you, and get a copy of it
• Correct information that's inaccurate
• Delete your personal information, subject tosome legal exceptions
• Opt out of the sale of your information,targeted advertising, or certain profiling (we don't sell personal information)
• Withdraw consent where we rely on it, withoutaffecting anything we did before you withdrew
• Appeal if we decline your request
You can unsubscribe from marketing emails anytime using thelink at the bottom of any email. We may still send you service messages, likeorder confirmations or account notices.
How to make a request
Email contact@handleglobal.com with the subject line"Privacy Request" and tell us what you'd like us to do. To protectyou, we'll need to verify your identity, usually by matching details you giveus with what we already have. We'll only use that information to verify your request.
You can also have an authorized agent make a request foryou. We may ask for proof that they're allowed to act on your behalf.We'll respond within 45 days. If we need more time, we'lltell you why within that window and may extend it by up to another 45 days. Ifwe decline your request, we'll explain why. You can appeal by replying to ourdecision, and we'll respond in writing within 60 days. If your appeal isdenied, you may contact your state's Attorney General.
We won't treat you differently for exercising any of theserights.
State-specific rights
Residents of California, Virginia, and other states withconsumer privacy laws may have the rights above under their state's law.California residents can also request, once a year and free of charge,information about any personal information we've shared with third parties fortheir direct marketing purposes. We don't share personal information that way.
If you're located in the European Economic Area, the UnitedKingdom, or Switzerland, you may also have the right to complain to your localdata protection authority.
Do Not Track
Some browsers offer a "Do Not Track" setting.There's no common standard for how websites should respond to it, so our sitedoesn't currently respond to these signals. If a standard is adopted that we'rerequired to follow, we'll update this policy.
9. Changes to this policy
We may update this policy from time to time. When we do,we'll change the "Last updated" date at the top. If we makesignificant changes, we'll let you know by posting a notice on our website orcontacting you directly.
10. Contact us
If you have questions about this policy or how we handleyour information, reach out:
HANDLE Global 9418 Norton Commons Blvd, Suite 206 Prospect,KY 40059 United Statescontact@handleglobal.com